At Whiskeyland LLC, we understand the importance of receiving your whiskey safely and on time. Here’s everything you need to know about our shipping and delivery process:

Domestic Shipping

Shipping Methods: We offer secure shipping using expert delivery services to ensure your order arrives safely. You can choose from standard, expedited, or express shipping at checkout.
Shipping Times:
- Standard: 5-7 business days.
- Expedited: 3-5 business days.
- Express: 1-3 business days.
Shipping Cost: Shipping rates are calculated based on your location and the weight of your order. Free shipping is available for orders over $500 within the United States.

International Shipping

Global Delivery: We are proud to ship to whiskey enthusiasts worldwide. International shipping is available to select countries.
Customs and Duties: Please be aware that international orders may be subject to additional customs fees, taxes, or duties upon arrival in your country. These charges are the responsibility of the recipient.
Shipping Times: International delivery times vary by region and can range from 10-15 business days, depending on customs processing times.
Restrictions: Due to local regulations, we are unable to ship whiskey to certain countries. Check the list of restricted locations at checkout.

Packaging & Protection

We take great care to ensure your whiskey is delivered in perfect condition:

Secure Packaging: All orders are carefully packaged using protective materials to prevent damage during transit.
Temperature-Safe Shipping: For extreme weather conditions, we may delay shipping to ensure that your whiskey arrives without temperature-related issues.

Order Processing

Handling Time: All orders are processed and dispatched within 1-2 business days, excluding weekends and holidays.
Tracking Your Order: Once your order is shipped, you’ll receive a confirmation email with tracking information, so you can follow your whiskey’s journey.

Returns & Refunds

Due to the rare and collectible nature of our products, returns are handled on a case-by-case basis. If your bottle arrives damaged, please contact us within 48 hours with photos of the damage. We will work with you to resolve the issue, whether through a replacement, refund, or store credit.

Frequently Asked Questions

Do you offer free shipping?
Yes, free shipping is available on domestic orders over $500. International shipping rates vary.

Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address. We will do our best to accommodate your request before the order is shipped.

What should I do if my order is delayed?
While we do our best to ensure timely deliveries, delays may occasionally occur due to shipping carrier issues or customs clearance for international orders. Please use the tracking number provided to monitor your shipment, and contact us if you experience significant delays.